Shipping & Delivery
We process all orders online ie through NalcoHealth.com ecommerce, and upon completing your order, you will see that there is delivery/shipping information required to ship your order to you.
Good news is that we've integrated our ecommerce store to:
- provide live, up-to-date shipping rates with couriers
- AND we're able to deliver world wide too =)
So when you order and indicate your shipping informationWe prefer to use courier for our deliveries and not SmartPac/mail* because:
- quicker deliveries
- delivery to be made during both office hours and extended hours
- on top of tracking numbers and
- re-delivery options
As Singapore faces manpower challenges/crunch, service industry delivery and courier will not be able to promise a 100% fulfillment of all planned deliveries.
From our side:
- For ready stock and local deliveries (items we have on hand), once order is confirmed, payment is received then we will take 1-2 business days to pack your order. It'd be good to estimate arrival within 5-7 working days.
- For order items and local delivery (items we order specificly for you), that will depend on the delivery to Singapore/Worldwide, and there to us, and us to you (ranges from days to weeks, and we will work the fastest human speed possible to serve you).
*That being said, if so happens that all couriers are unavailable, we may in the end use SmartPac if we have to or if customer request
Bonus: For local (Singapore) orders that are SGD 200 and above in a single order, there will be free local (Singapore) shipping provided by us =)
When Will I Receive My Order?
For ready stock products, we typically send out orders within 2 working days of receiving your order.
- Couriers will send you a text on the date and time to expect delivery. However, this on on a best effort basis by the driver. In the event they are unable to make it, they would automatically reschedule it.
- Overall, we find that 95% of our customers would receive it within 5-7 working days from the date they place their order, as per our fulfillment promise.
- For international shipping, it'd depend on when courier/delivery team to you, usually quite fast too (I've received orders/products from United States in 5 days personally)